Federal reviews unearth frustration, lack of knowledge about Canada Pension Plan

Evaluations drawing from workers, retirees and Service Canada officials show Canadians are often confused about what they need when applying for CPP benefits, have a hard time understanding information on government websites, and don’t completely understand the cornerstone retirement program.

The reports recommend more outreach and advertisements to help seniors navigate the system and avoid frustration and shock when they apply for benefits.

Take the child-rearing provision, which caused the Bretts headaches. The provision allows a retiree to exempt up to seven years that they were out of the workforce raising children so the lower wages during those years don’t bring down how much they are eligible to receive in retirement.

One evaluation suggested Canadians often don’t know the provision helps them earn more in retirement. And when they do realize the difference, they have issues tracking down documentation such as birth certificates from adult children.

The Bretts had enough paperwork handy a decade ago that they were able to convince the government it was using the wrong seven-year period to calculate Latifah’s child-rearing years, eliminating a possible reduction in monthly payments.

The reviews also found that generally, retirees don’t know that CPP retirement and survivor benefits — the latter paid out to widows or widowers — are blended into one capped payment that is usually lower than the sum of the two separate benefits.

Public opinion research done as part of the CPP evaluation recommended the government remove the cap on the blended benefit.

Talking to Brett about calculating the blended benefit gives a window into how dizzying the calculation can be, and how he struggled to figure the financial hardship a cap on benefits would have on the surviving spouse.

“As it is, we’re constantly behind in our payments of our rent and our mortgage and our groceries,” he said.

The reviews turned up other troubling issues with Canadians’ knowledge about CPP.

Service Canada officials noted that many clients don’t know they have to ask the government to deduct taxes from CPP payments. “They assume that such taxes are automatically deducted from their CPP benefits,” one report said.

The reviews showed aboriginals who live on reserve often don’t learn until they turn 65 that they won’t receive CPP retirement benefits because employers on reserve aren’t required to contribute to CPP.

It’s not just the existing program that requires more outreach. Public opinion research ordered by the Privy Council Office late last year found that few participants recalled that CPP benefits and contributions were going up starting in 2019 as part of an expansion federal and provincial leaders agreed to over the summer.

— Follow @jpress on Twitter.

Jordan Press, The Canadian Press

by Canadian Press

Federal reviews unearth frustration, lack of knowledge about Canada Pension Plan

What's Happening