Paperwork keeping us from helping veterans, case workers complain
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OTTAWA — Case managers assigned to assist Canada’s most severely disabled veterans say they are being forced to spend more of their time filling out paperwork than helping patients.
The complaints are contained in an internal review by Veterans Affairs Canada that says the majority of case managers spend more than half their working day filling out required forms and reports — with one in three spending 70 per cent of their time on such tasks.
The findings follow long-standing concerns — and anger — about a shortage of case workers, whose job includes guiding injured veterans to the services and benefits they need to successfully transition back into civilian life after leaving the military.
Underscoring their importance, the review found most veterans reported significant improvements in their physical and mental health during the time they had a case manager.
