(The Canadian Press)
Sunwing Airlines says outage caused by ‘compromise’ of check-in systems provider
Apr 20, 2022 | 9:19 AM
TORONTO, ON – Sunwing Airlines Inc. says a technical problem that has grounded flights and stranded thousands of passengers is due to a “compromise” of its server network.
The Toronto-based company noted that the issue affected its check-in system through its third-party service provider, Airline Choice. Sunwing says Airline Choice continues to work on resolving the technical issue, which caused a system-wide outage.
The disruption has left many travellers languishing in airports at the start and end of vacations largely to sun destinations in the Caribbean, Mexico and Central America.
Sunwing added that it is manually processing flights and working with other airlines to source additional aircraft to relieve the backlog in some airports.
