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Starting Tuesday, June 20, 2023, The Lethbridge Police Service non-emergency complaints line is being automated. (Photo: Rochelle Sciortino)

Lethbridge Police launching automated non-emergency line

Jun 16, 2023 | 1:30 PM

LETHBRIDGE, AB – The Lethbridge Police Service (LPS) is launching an automated line.

The LPS non-emergency complaints line is being automated to connect callers with the right resources and help free up dispatcher time.

Starting Tuesday, June 20, Interactive Voice Response (IVR) will be added to the LPS non-emergency line, 403-328-4444, and the Lethbridge Fire and Emergency Services non-emergency lines, 402-327-3333/403-329-1225.

If a caller is reporting an emergency, they will be directed to call 911, but in the case of a non-emergency, they will stay on the line and select from a series of options to find the right place.

LPS says the automated menu will include options to report a crime, provide an update to an incident in progress and speak to the investigating officer of an existing file. There will also be options for criminal record checks, photo radar inquiries and parking complaints, among others.

In 2022, the Lethbridge Public Safety Communications Centre answered 33,912 calls to the non-emergency police complaints line.

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