A new report says Air Canada had the worst on-time performance among large airlines in North America in 2023. A traveller looks at an Air Canada plane as he waits for his flight at Pierre Elliott Trudeau International Airport in Montreal, Friday, Dec. 23, 2023. (Photo: Canadian Press)

By Canadian Press

Air Canada ranks last for on-time performance in North America

Jan 2, 2024 | 11:52 AM

OTTAWA, ON – Air Canada notched the worst on-time performance among large airlines in North America in 2023, according to a new report.

The country’s biggest carrier landed 63 per cent of its flights on time last year, placing it last among the continent’s 10 largest airlines. That means roughly 140,000 planes rolled up to the gate late — more than 15 minutes after scheduled arrival.

The score was five percentage points below the second- and third-lowest carriers, JetBlue Airways and Frontier Airlines, respectively.

Canada’s other major airline, WestJet, placed seventh in North America with a score of 69 per cent.

Meanwhile, Delta Air Lines came first at 85 per cent, followed by Alaska Airlines at 82 per cent.

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In the past, Air Canada has pointed to a shortage of air traffic controllers, bad weather and a network running at full tilt amid high demand, which can mean longer recovery times after a disruption.

CEO Michael Rousseau has acknowledged Air Canada’s relatively low ranking, including after a wave of flight delays in June and July.

Despite more staff and revamped technology, the carrier’s operations failed to meet “expected levels,” he told analysts on a conference call in August.

The chief executive identified “severe weather” — thunderstorms, in particular — and global supply chain issues as among the culprits.

“We’re spending a lot of time improving our on-time performance,” he said.

Rousseau cited April and May as “very solid” and the subsequent two months as worse, when about half of all flights were late.

He also acknowledged that high load factors — when all planes are almost fully booked — do result in more “spilling traffic” after flights are cancelled, as passengers scramble to rebook with competitors and may arrive hours or days later than planned.

Other reasons can account for delays. The cold weather in Canada means planes need to be de-iced as early as October, runways need to be cleared of snow, and landing and takeoff times are more spread out.

The frosty hurdles make achieving parallel on-time performance north of the border a challenge.

However, the fairly mild temperatures across the country over the holidays meant that most passengers enjoyed smooth sailing. That outcome stood in contrast to the tales of travel nightmares from 12 months earlier, when thousands of passengers saw their flights delayed or cancelled largely due to poor weather.

This report by The Canadian Press was first published Jan. 2, 2024.

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