Lethbridge acknowledges role of 9-1-1 communications officers

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The PSCC serves as the primary point of contact for Lethbridge and surrounding communities, handling emergency calls and coordinating responses.

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According to the City of Lethbridge, the centre processes more than 165,000 incidents each year.

Officials said the PSCC is preparing for a new computer-aided dispatch system and other technology upgrades as part of a transition to Next Generation 9-1-1 (NG9-1-1), which is intended to improve how emergency information is received and shared.

“Our Emergency Communications Officers are a vital part of every emergency response,” said Joel McDonald, deputy chief of PSCC operations.

LFES also noted the centre regularly receives accidental calls, including pocket dials and automated alerts from mobile devices. In cases where dispatchers cannot confirm whether an emergency exists, crews may still be sent.

Residents whose devices trigger emergency calls by mistake are asked to answer return calls or contact the non-emergency line at 403-329-1225 to confirm there is no emergency.