211 Alberta now main access point for mental health, addictions services

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“When someone reaches out during a difficult time, they’ll speak with a trained community navigator who understands their needs and can connect them directly to the next step to get help. That’s the kind of compassionate, coordinated system Albertans deserve.”

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Through 211 Alberta, people can connect with a variety of mental health and addiction supports, including:

• clinical services offered by Recovery Alberta
• support and guidance from qualified mental health and addiction professionals
• peer support services for those who need non-clinical emotional support
• immediate crisis support (988 still continues to provide suicide crisis support)
• affordable professional counselling through Counselling Alberta

211 Alberta also connects people to many other community and social resources, including:

• housing, employment, financial and food/basic needs, and more
• specialized support for children and youth, families and Indigenous communities

The service is provided in partnership by United Way Alberta of the Capital Region, Canadian Mental Health Association Edmonton Region and Distress Centre Calgary.

In 2025, 211 Alberta responded to more than 121,000 total interactions, including calls, texts and online chats.