Direct Energy to answer utility bill questions face-to-face in Fort McMurray
Sep 27, 2016 | 6:00 PM
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FORT MCMURRAY, Alta. — Direct Energy is sending customer service representatives to Fort McMurray, Alta., to meet with residents who were hit with pricey utility bills months after fleeing May’s wildfire.
Because of the disaster, which forced the entire city of 80,000 to evacuate, customers did not receive their electric and gas bills for months.
But over the past few weeks bills have been arriving that lump together months’ worth of charges, often demanding four-digit sums at once.
Direct Energy did apply credits to offset charges during the month-long evacuation, but many residents were shocked by the final tally and say the numbers don’t make sense.
