Friday marks three years of service for Lethbridge 311. (Photo courtesy City of Lethbridge)

By Justin Goulet

City celebrates Lethbridge 311’s third anniversary

Mar 11, 2022 | 10:47 AM

LETHBRIDGE, AB – The City of Lethbridge is marking three years of service for Lethbridge 311.

Lethbridge 311 is a customer service line residents can call if they have questions or concerns about any city services. It launched on March 11, 2019.

In total, 107,468 calls were answered by 311 staff in 2021.

100,683 of those were responded to in 30 seconds or less. The City of Lethbridge said the most popular calls were about utilities, waste and recycling, and transit.

The 311 contact centre is open Monday to Friday from 8 a.m. to 4:30 p.m. An after-hours trouble line is also available by dialing 311. Individuals calling from outside of Lethbridge city limits can contact 311 at 403-320-3111. An online customer service portal is available to submit requests at 311.lethbridge.ca.

Nighttime construction on Hwy 3 in Lethbridge starts April 17

Apr 17, 2025

SASHA launches #BuyABed fundraiser to support vulnerable Lethbridge residents

Apr 04, 2025

$20K grants available: TELUS STORYHIVE Pan-Asian Edition opens applications April 1

Mar 18, 2025

Through calls and the online portal, 128,330 cases were created. Those cases included information requests to Customer Service Specialists, in addition to actionable items handled by other City of Lethbridge departments, such as sewer back-up and large item service pick-up calls.

Travis Hillier, General Manager of Customer Service and 311 said, “our community has really embraced Lethbridge 311, making 2021 our busiest year to date.”

“Citizens truly appreciate how simple and easy it is to connect with us about City programs and services – just dial 3-1-1 and one of our trained specialists will help with your inquiry.”

As the service enters its fourth year, staff are working on introducing a live chat feature to the community. Once that is launched, the public will be able to communicate with the staff through a new channel that is quick and easy to use. The live chat function will be available to anyone who visits Lethbridge.ca or the 311 web portal.

READ MORE: Lethbridge 311 goes live on March 11^th