Minister directs telecoms to reach agreement on assisting each other during outages
OTTAWA, ON – Industry Minister Francois-Philippe Champagne has told telecom companies to reach agreements within 60 days on emergency roaming, assisting each other during outages, and a communication protocol to better inform Canadians and authorities during emergencies.
He also says the Canadian Radio-television and Telecommunications Commission will investigate the Rogers outage.
Champagne made the announcement on Twitter on Monday, July 11, 2022, after a meeting with executives of the major telecom companies, following the massive Rogers Communications outage late last week.
The minister says the outage was “unacceptable” and his announcement represents just a “first step,” as Canadians deserve better from their providers in terms of quality and reliability of service.